We take the security of your account very seriously. We’re kinda nerds (haven’t you noticed?), and we know that traditional passwords just aren’t that secure.

This is why we send you a single use, ‘one time password’ (OTP), each time you sign into the platform, or if you try and change anything sensitive about your account.

This means that anyone withdrawing from your account or changing your account details would also need to have access to your email account (so…. please make sure you keep your emails secure! But that one’s on you).

🔐When will I be asked to enter a OTP code?

When you sign in, when you withdraw funds, when you update your contact or personal details, and when you use any of our Bet Smart tools.

If you’re concerned about the validity of any activity on your account please review your account access and email security. Remember you’re always welcome to reach out to our support team if you have any queries.

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Updated on: 09/05/2025