Why was my bet rejected?
Occasionally, when you attempt to place a bet, it won't be accepted.
This can be due to a few different reasons outlined below.
While a game is live, things can get pretty chaotic. At times, our markets will suspend until things are a little clearer so we can accurately give you the fairest possible price.
Similarly, if there is uncertainty around a game (eg if a key player has an injury and the team isn't sure if they'll play) we will close some markets until the playing status is confirmed.
That way you don't place your bet, only to find out that conditions have changed between that time and the match starting.
We are constantly running the numbers to make sure we can give you odds as accurate as possible. This means that sometimes the odds will change as you are selecting your bet.
You can, however, choose how you would like us to handle these changes through the Odds Change Acceptance menu!
For info on how to set that up, check out this handy article: How can I choose how to handle odds changes?
At times, we may not be able to accept your bet or only take a partial stake based on the discretion of our traders.
Rest assured though, we'll always take on as much action as we're able to :).
Unfortunately, there are times when we do have to make the call that it is not commercially viable to accept bets from a user on specific sports or market types.
In these instances, we reserve the right to decline the action.
Head over to SBX.com to claim your latest bonuses, explore new crypto games, or jump into the sportsbook action.
Whether you're here for high-stakes spins or precision picks, your next win starts on the main stage.
👉 Visit SBX Now
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Follow @betsbx on X.com and Instagram - and don’t miss a beat.
Let’s grow together. 💥
This can be due to a few different reasons outlined below.
Closed or suspended markets
While a game is live, things can get pretty chaotic. At times, our markets will suspend until things are a little clearer so we can accurately give you the fairest possible price.
Similarly, if there is uncertainty around a game (eg if a key player has an injury and the team isn't sure if they'll play) we will close some markets until the playing status is confirmed.
That way you don't place your bet, only to find out that conditions have changed between that time and the match starting.
Odds changes
We are constantly running the numbers to make sure we can give you odds as accurate as possible. This means that sometimes the odds will change as you are selecting your bet.
You can, however, choose how you would like us to handle these changes through the Odds Change Acceptance menu!
For info on how to set that up, check out this handy article: How can I choose how to handle odds changes?
Trader decision
At times, we may not be able to accept your bet or only take a partial stake based on the discretion of our traders.
Rest assured though, we'll always take on as much action as we're able to :).
Business decision
Unfortunately, there are times when we do have to make the call that it is not commercially viable to accept bets from a user on specific sports or market types.
In these instances, we reserve the right to decline the action.
🔗 Ready to Play or Explore More?
Head over to SBX.com to claim your latest bonuses, explore new crypto games, or jump into the sportsbook action.
Whether you're here for high-stakes spins or precision picks, your next win starts on the main stage.
👉 Visit SBX Now
📲 Stay Connected
Want the latest promos, giveaways, and feature drops?
Follow @betsbx on X.com and Instagram - and don’t miss a beat.
Let’s grow together. 💥
Updated on: 09/05/2025
Thank you!