💰 Crypto Deposit Not Showing? Here’s What to Do!

If your crypto deposit isn’t reflecting in your SBX account right away, don’t worry—there are a few common reasons this might happen. Here’s what could be causing the delay and how you can resolve it.

🚦 Common Reasons for Delayed Deposits

1️⃣ Network Congestion = Delays

Sometimes, blockchain networks get overloaded, which slows down transaction processing. Depending on network traffic, your deposit may take anywhere from a few minutes to several hours to go through.

2️⃣ Transaction Fees Matter

Crypto transactions require network fees to be processed. If your fee was too low, your transaction might take longer to confirm. Higher fees generally mean faster processing times.

3️⃣ Incorrect Wallet Address or Tag

⚠️ Double-check your wallet address before sending crypto!
Sending to the wrong address means your funds may be lost.

4️⃣ Make Sure You’re Using the Right Network

Different coins can be sent across different networks - and SBX generally uses ERC-20 for most supported currencies.
If you’re unsure, reach out to our team before sending funds to confirm the correct network. Using the wrong one can result in lost deposits.

💡 What to Do if Your Deposit Isn't Showing?

If it’s been more than a few minutes and your deposit still isn’t visible, here’s how to get help:

🔹 Step 1: Check the blockchain explorer for your transaction status using your Transaction Hash.
🔹 Step 2: If your transaction is confirmed but hasn’t arrived, contact our support team for assistance.
🔹 Step 3: Provide your Transaction Hash and Transaction Id ( (TxID) to speed up the investigation.

💡 Pro Tip: Having your Transaction Hash and TxID ready makes it much easier for support to track your deposit!

📞 Need Help?

Our customer support team is available to assist you! Start a live chat or send an email to support@sbx.com and we’ll help sort it out ASAP. 🚀

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Updated on: 09/05/2025