❓Isn't problem gaming just a financial problem?

No, problem gaming is a behavioral addiction that can have financial and other serious consequences. Even if an individual pays off their gaming debts, they may still face other issues caused by their gaming behavior.

🎲Do you have to wager often to be considered as someone affected by problem gaming?

The frequency of wagering is not a determinant of problem gaming. If a person's gaming behavior causes emotional, physical, financial, relationship, or other challenges for themselves or those around them, they are affected by problem gaming.

💰How much money do you have to lose before gaming is a problem?

The amount of money lost or won does not define when gaming becomes problematic. Problem gaming is a behavioral addiction that negatively affects finances as a direct consequence of the addiction. Financial problems are just one of many warning signs. Gaming becomes problematic when it impacts an individual's relationships, job, mental, physical, or financial well-being.

🚨Who is at risk for problem gaming?

Problem gaming can affect anyone who gambles, regardless of economic, social, cultural, or educational background. Certain factors, such as genetics, environment, medical history, and age, can increase the risk of developing a gaming addiction.

🛡️How can I protect myself from problem gaming?

Educate yourself on the risks associated with gaming.

Understand that gaming is entertainment, not a source of income.

Use Responsible Gaming tools to manage your gaming activities.

Budget for your gaming activities.

Avoid chasing losses or wins; no bet outcome is guaranteed.

When the fun stops, it is a clear indication that you need to stop.

📩What are responsible gaming interactions?

Responsible gaming interactions are communications in the form of emails or other interactions with SBX about the sustainability of your gaming. These interactions aim to promote healthy gaming activities, assist you in understanding the tools and resources available to manage your gaming activities, and typically include information about setting limits, recognizing signs of problem gaming, and accessing support resources.

⏸️How do I take a break from SBX?

You can choose to take a temporary break from SBX from within the account settings section of your profile. Before choosing a longer break you will be prompted to take an initial 24 hour break from the platform.

After the 24 hour break you can choose to take additional longer breaks if you choose. During the break you can't place any bets or play any casino games, but you can log into the platform. Once the break period ends access to these products will be automatically re-enabled.

🚫 How can I self exclude my account on SBX?

You can choose to self exclude from within the account settings section of your profile. Before starting an exclusion you will be prompted to take a 24 hour break from the platform.

After the 24 hour break you can choose to exclude yourself from SBX, either for a defined period of time or permanently.

After you request an exclusion an email with a one time code will be sent to the email address on your account. Once you input the code back into the site your exclusion will start.

⚠️Important: once you start a self exclusion period, the exclusion cannot be reversed or lifted prior to the end of the period chosen.

🤝Help Organizations

If you are worried about yourself or someone you know having problems managing their gaming, several external support agencies can provide advice.

Organization	Details
Gamblers Anonymous	A supportive community offering peer-based recovery programs. Website: gamblers-anonymous.org/ga/
Gambling Therapy	Professional counseling and support services for those affected by gambling. Website: gamblingtherapy.org Email Support: support@gamblingtherapy.org
Gamtalk	An online community platform connecting individuals with worldwide support networks, recovery resources, and professional guidance. Website: gamtalk.org/treatment-support/
Gambling Blocks Overview	Various software solutions are available to help individuals limit access to gambling platforms, whether for personal protection or to safeguard minors from exposure.
Betblocker	Free gambling-prevention software. Website: betblocker.org
Netnanny	Comprehensive digital safety tools offering customizable protection, including gambling site restrictions and family safety controls. Website: netnanny.com
Gamblock	Mobile application designed to restrict access to gambling platforms while providing recovery resources and support tools. Website: gamblock.com

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Updated on: 06/06/2025